Shipping policy

Thank you for choosing Taputapu! We are committed to ensuring that your orders reach you in a timely and efficient manner. Please read through our shipping policy to understand how we process and deliver your orders.

  1. Processing Time:

    • Orders are typically processed within 1-2 business days after payment confirmation.

  2. Shipping Time:

    • Within New Zealand, we offer shipping within 2-5 working days.
    • For deliveries to the North Island, you can expect your order to arrive within approximately 3 days.
    • Shipments to the South Island may take around 4-5 days for delivery, depending on the exact location.
    • Rural deliveries may require an additional 2-3 days for transit, depending on the remoteness of the location.

  3. Tracking Information:

    • All orders are provided with tracking information once they have been dispatched from our warehouse. You will receive an email with the tracking details to monitor the progress of your delivery.

  4. Shipping Method:

    • We utilize trusted courier services to ensure reliable and secure delivery of your orders.

  5. International Shipping:

    • Currently, we only ship within New Zealand. We do not offer international shipping at this time.

  6. Shipping Charges:

    • Shipping charges are calculated based on the weight and dimensions of your order, as well as the delivery location. These charges will be displayed during the checkout process.

  7. Public Holidays and Peak Seasons:

    • Please note that during public holidays or peak seasons, such as Christmas or New Year, there may be slight delays in shipping due to high order volumes and courier limitations. We appreciate your patience during these times.

  8. Delivery Address:

    • It is the responsibility of the customer to provide accurate and complete delivery information. Taputapu will not be held liable for any delays or issues arising from incorrect address details provided by the customer.

  9. Delivery Notifications:

    • You will receive notifications via email or SMS regarding the status of your delivery, including confirmation of dispatch and estimated delivery dates.

  10. Customer Support:

    • If you have any questions or concerns regarding your order or shipment, please don't hesitate to contact our customer support team. We are here to assist you throughout the shipping process.
  11. PO Boxes
  • Please note that we do not ship to a PO box, addresses must be physical addresses. 

At Taputapu, we strive to provide excellent service and ensure that your orders reach you in a timely manner. Thank you for choosing us for your shipping needs. If you have any further queries, feel free to reach out to us.

Happy Shopping!